Privacy Policy

1. Introduction

Kalimba Online (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kalimbaonline.com (the “Site”). Please read this policy carefully. If you do not agree with the terms, do not access the Site.

We are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

2.1 Automatically Collected Information

When you visit our Site, certain information is automatically collected by our analytics providers:

• Usage Data: Pages visited, time spent, clicks, scroll depth, and interactions with site features.
• Device Information: Browser type, operating system, device type, screen resolution, and language preference.
• IP Address: Anonymized IP address for geographic region approximation (not your exact location).
• Referral Data: How you arrived at our Site (search engine, social media, direct link, etc.).

We use this data to improve our service, understand usage patterns, and diagnose technical issues.

2.2 Information You Provide

You may choose to provide us with information when you:

• Submit feedback or contact us via the feedback form or email
• Report an issue or request support

This may include your name, email address, and any details you share in your message. We use this only to respond to your inquiry.

3. Cookies and Similar Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and serve personalized advertisements.

3.1 Types of Cookies We Use

3.2 Cookie Consent

When you first visit our Site, you will see a cookie consent banner. By clicking “Accept All,” you consent to the use of all cookies described above. You may also customize your preferences or reject non-essential cookies. You can change your preferences at any time by clicking the “Cookie Settings” link in the footer.

Essential cookies (those necessary for the basic functioning of the website) do not require consent and are always active.

3.3 How to Control Cookies

You can control and manage cookies in several ways:

• Use the cookie consent banner on your first visit or the “Cookie Settings” link to adjust preferences
• Adjust your browser settings to block or delete cookies (instructions vary by browser)
• Visit aboutads.info to opt out of interest-based advertising from participating companies
• Visit Google’s Advertising page to manage Google ad preferences

4. Third-Party Services

We use the following third-party services on our Site:

• Google AdSense: We display advertisements through Google AdSense. Google uses cookies to serve personalized ads based on your browsing history and interests. Google’s use of advertising cookies is governed by Google’s Privacy Policy. You can learn more about how Google uses data at How Google uses data when you use our partners’ sites or apps.
• Google Analytics (GA4): We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects anonymized data and uses cookies. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
• Plausible / Pageview Analytics: We use a privacy-friendly analytics service that does not use cookies. This provides basic pageview and visit counts without tracking individual users.
• Google Tag Manager: We use GTM to manage analytics and advertising tags. It does not directly set cookies but facilitates the loading of other services.
• Cloudflare: Our Site is hosted and secured through Cloudflare, which may set essential cookies for security and performance optimization.

5. Data Processing and Legal Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent: We use cookies for analytics and advertising based on your consent, which you give via the cookie consent banner. You have the right to withdraw consent at any time.
• Legitimate Interests: We process anonymized usage data to improve our service and ensure site security, which is in our legitimate interest.
• Contractual Necessity: When you contact us through forms or email, we process your data to respond to your inquiry as part of a pre-contractual relationship.

6. Your Rights

Depending on your location, you have the following rights regarding your personal data:

GDPR Rights (EEA Residents)

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data.
• Right to Restrict Processing: Request restriction of how we process your data.
• Right to Data Portability: Request transfer of your data to another service.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time without affecting lawfulness of prior processing.

CCPA Rights (California Residents)

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected.
• Right to Delete: Request deletion of personal information we have collected.
• Right to Opt-Out: Opt out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, please contact us using the information in Section 9.

7. Data Retention and Security

We retain analytics data for a period of up to 26 months, after which it is automatically deleted or anonymized. Contact form submissions and feedback are retained for up to 12 months after the last communication.

We implement appropriate technical and organizational measures to protect your personal data, including SSL/TLS encryption, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

8. Children’s Privacy

Our Site is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Email: support [at] kalimbaonline.com
• Contact form: Contact and Feedback Page

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.